Email support
Support is provided in English. You can write to us in French or another language and we will do our best to help.
How can we help?
Registration and new accounts
Questions about signing up, identity verification or demo mode. Tell us the email address you used to register.
Help with an existing account
Log-in problems, risk settings, deposits, withdrawals or a trade you would like explained. Include your registered email, never your password.
Report a fake Trade GPT website
Seen an ad, message or site using our name that is not trade-gpt.ca? Send us the link or a screenshot so we can act on it.
Privacy requests
Ask to access, correct or delete your personal information, or withdraw consent. Put “Privacy request” in the subject line.
Before you write to us
Many common questions are already answered in our Trade GPT FAQs, including how registration works, whether Trade GPT is available in your province and how taxes on trading gains work in Canada. If you have not created an account yet, you can register for free here and explore demo mode right away.
Keep your account safe
The Trade GPT team will never ask for your password, ask you to install remote-access software, or ask you to send money or crypto to a personal wallet. If someone contacts you claiming to be from Trade GPT and asks for any of these, stop the conversation and report it to us. You can also report suspected investment fraud to your provincial securities regulator and to the Canadian Anti-Fraud Centre.
Only ever log in through the official address, trade-gpt.ca, typed directly into your browser. To learn how we handle the information you send us, read our privacy policy.